Accounts Receivable Web Payment
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Frequently Asked Questions
Can I pay all my COE bills online?
No, see your invoice for all payment options.
What are the hours that I can make online payments?
Online payments are available 24 hours a day, 7 days a week.
Is there a cost for making online payments?
No.
Can I make a partial payment on my account?
No, On-line payments can only be for the full amount of the invoice.
What should I do if I keyed in the correct postal code but the system will not accept it or it states invalid?
Please call our mainline 780-496-3414 during office hours (8:30 AM to 4:30 PM Monday to Friday) or send an email
to corporate.billing@edmonton.ca regarding your concern.
What if I have a credit on the account?
If you have an unused credit, please call our mainline 780-496-3414 during office hours (8:30 AM to 4:30 PM Monday to Friday)
or send an email to corporate.billing@edmonton.ca regarding your question.
I want to make a payment but I cannot find a specific bill online? What should I do?
Please call our mainline 780-496-3414 during office hours (8:30 AM to 4:30 PM Monday to Friday) or send an email request
to corporate.billing@edmonton.ca.
Do I require an email address to make payment?
Yes.
Will I receive a receipt or other proof that my payment was processed?
Yes. A confirmation will be sent to your email address. You also have the option to print the online confirmation after the
completion of your payment.
When will my payments be reflected on my account?
Online payments may take up 1-2 business days before it will show on your account.
How can I check my balance and transactions?
Please call our mainline 780-496-3414 during office hours (8:30 AM to 4:30 PM Monday to Friday) or send an email
to corporate.billing@edmonton.ca and an A/R representative will be able to help you.
What if I have multiple Corporate Billing accounts with the City of Edmonton?
Each account will need to be paid separately.
If your question is not addressed above please contact our office.
See contact information.