Bylaw Ticket Payment :: City of Edmonton

The Ticket Number is required.
Only tickets or notices on tickets can be paid. They must be paid on or before the due date specified.
Payments can be made by Visa, MasterCard or American Express.
Please Note: Verified by Visa and MasterCard SecureCode are security features that authenticate the credit card holder's identity.
These features prompt the customer to enter a secure pass-code and is mandatory when paying online.
Credit card information is captured and processed on a secure and confidential Web site.
Please allow up to two (2) business days for the City of Edmonton Corporate Cash System to receive the payment.

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Mailing Address
Payments for tickets and notices not accepted on the Web

City of Edmonton - Ticket Administration
PO Box 2024
Edmonton AB
T5J 4M6

In Person Queries
All customer queries can be made in person, Monday to Friday, 8:30 AM to 4:30 PM

City of Edmonton
Chancery Hall
99 Street & 102A Avenue, 2nd Floor
Edmonton AB

Phone
Ticket Administration
780-496-5161
Monday to Friday - 8:30 AM to 4:30 PM

FOIP Queries
Freedom of Information and Protection of Privacy
FOIP Information Officer
780-496-5378

General Form Information

What should I use this form for?
This form should be used to pay tickets or notices on tickets on or before the due date.

What will The City do with my personal information?

Web Payment

Why isn't the ticket information available when I enter my ticket number and why can't it be paid online?

The ticket is recently issued. The information will be available approximately five (5) days after the date of issue shown on the ticket.
The ticket or notice is paid.
The ticket or notice is past the due date shown, payment can be mailed to:

City of Edmonton - Ticket Administration
PO Box 2024
Edmonton AB
T5J 4M6

Include the remittance portion of the ticket or notice along with your cheque or money order.
Do not include cash.

What if the first three (3) digits of the license number, vehicle identification number (VIN) or name are not mine?

The ticket number entered may be incorrect. Please verify the ticket number with your ticket or notice.
The license number or VIN displayed may be incorrect. Please contact Bylaw Ticket Administration at 780-496-5161, Monday to Friday 8:30 AM to 4:30 PM. Offices are closed on statutory holidays.

Why is the ticket amount displayed on the WEB payment screen different from the written amount on the ticket?
The amount shown on the ticket is incorrect. Please contact the Bylaw Ticket Administration office at 780-496-5161, Monday to Friday 8:30 AM to 4:30 PM. Office are closed on statutory holidays.

Why can't I make a partial payment on the ticket or notice?
Only the full amount on the ticket or notice can be accepted. City Council sets the fine amount for all City Bylaws and the Alberta Government sets the fine amount for Highway Traffic Act offences.

General Payment

Where can I pay my ticket or notice?
Tickets may be paid, Monday to Friday 8:30 AM to 4:30 PM. Offices are closed on statutory holidays.

By mail - Enclose your remittance portion of the ticket or notice along with a cheque or money order. Do not include cash.

City of Edmonton - Ticket Administration
PO Box 2024
Edmonton AB
T5J 4M6

Quick Payment Drop Boxes, include your remittance portion of the ticket or notice along with a cheque or money order. Do not include cash.

City of Edmonton
Chancery Hall
99 Street & 102A Avenue, 2nd Floor
Edmonton AB

At Financial Institutions – With which you have a banking profile/bank account to be paid electronically, or via telephone or online banking.

When I pay, what will I receive as Proof of Payment?

By mail, Quick Payment Boxes – Your cancelled cheque or your receipt copy of the money order is your proof of payment.
Online – Your authorization number from the credit card company is your proof of payment.

Where can I pay my Violation Ticket?

Payment can be made at any Provincial Court of Alberta prior to the court date. Please check the phone book for locations.
Mail your payment to address shown on the Violation Ticket.

Can I get a refund on a payment I made on my ticket or notice?
The City of Edmonton must verify certain information before a refund is issued. Please contact the Bylaw Ticket Administration office at 780-496-5161, Monday to Friday 8:30 AM to 4:30 PM for further assistance. Office are closed on statutory holidays.

General Information

How do I appeal the ticket?
Your appeal can be submitted in writing to:

City of Edmonton - Ticket Administration
PO Box 2024
Edmonton AB
T5J 4M6

or by fax to 780-496-5352

You must include the ticket number, your name, mailing address along with a brief explanation of the circumstances regarding the ticket. Please include any applicable information such as permit number, police file number etc.

How do I know if my vehicle was towed?
Contact the Edmonton Police Seized Vehicle Section at (780) 496-8668.

Who do I call to have a vehicle ticketed and towed?
Call the Police Complaint Line at 780-423-4567. This is a 24-hour number including weekends and statutory holidays.